Expensive Add Ons
There are “tons” of add-ons to beef up the software, but most are paid and bundled with unnecessary features.
Act! crashes when attempting to attach any document to the contact using the documents tab or when attaching any document to a note. Additionally Act! crashes when attempting to open an existing attachment in the history tab.
There is a lot to these databases as they are very customizable but free training sessions are required so we could learn how to use it.
Unsupported Operating Systems
Act! Pro simply does not work with Windows 10. Accessing Act! needs multiple software installation and configuration set up in the system, which is a painful feature.
There is absolutely no help on the template editing page. They do have videos, but they are more marketing video’s rather than training ones. This could easily be fixed with some simple how to videos. Getting
a template designed is difficult.
No User Training
Act! would not provide their users with basic needs such as this, as a focus on providing the users with helpful instruction videos would make the program environment much more pleasant and easy to understand.
Customers thoughts on Act!
Act! Pro Software simply does not work with Windows 10. Activities do not roll. Outlook email does not integrate at all. Customer support offered a knowledge base article on the first problem with two fixes. One was for beginners and did not work. The other referenced menus and options that do not exist. Customer support did take over my pc remotely and caused my activities to roll – once. They have ignored my followup requests ever since.
– Rafe E
When connecting to a database on an internal network with a desktop it forces you to install a local SQL instance that you don’t need. The add-in makes Outlook run slow and stops working about twice a month. I have another customer that can’t send GTM invites through the meeting request. There is another person that has various calendar issues every week – items missing, items rolling over when they’re not supposed to, fonts getting changed on their own.
– John I
I have never been a big fan of Act! because I have always had problems with it. Many times I have issues where it crashes, or freezes, or the calendar integration with Outlook does not work correctly. We have even had problems in the past with it deleting items from people’s calendars when trying to sync up! The bottom line is that I, at least personally, have always had problems with it. To me it has always been problematic and I have never liked using it.
– Patrick M.